Check your Payment status
When creating/ releasing payments, they can fall under several statuses:
A. Awaiting Approval - Payment has been created and is waiting for signatory approval in 'Pending' Page
B. Canceled - This occurs if a payment has been cancelled by a member of your team
B2. Canceled by Provider - Your provider has canceled the payment, usually this is due to compliance/ sanctions or sync issues
C. Approved - This status occurs right after the payment has been approved and before going into processing
D. Processing - The payment instruction has been sent to your provider and is being processed - In some cases payments are processing if there are not enough funds in account or further documents are needed due to compliance reasons.
E. Failed - Sync issue
F. Paid - Payment has successfully been processed.
A. Awaiting Approval - Payment has been created and is waiting for signatory approval in 'Pending' Page
B. Canceled - This occurs if a payment has been cancelled by a member of your team
B2. Canceled by Provider - Your provider has canceled the payment, usually this is due to compliance/ sanctions or sync issues
C. Approved - This status occurs right after the payment has been approved and before going into processing
D. Processing - The payment instruction has been sent to your provider and is being processed - In some cases payments are processing if there are not enough funds in account or further documents are needed due to compliance reasons.
E. Failed - Sync issue
F. Paid - Payment has successfully been processed.
How to check payment Status:
1. Go to payments
2. From the dropdown choose 'History'
3. Filter in order to see the status of a specific beneficiary
1. Go to payments
2. From the dropdown choose 'History'
3. Filter in order to see the status of a specific beneficiary
4. Here is a short video example:
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